Free Leisure Industry Best Practice Resources
OpsExcellence
Excellence Shouldn’t Be Behind a Paywall
After 30 years supporting over 100 UK leisure operators, one truth stands out: the leisure industry best practice that transforms facilities shouldn’t cost extra.
OpsExcellence is our answer. We run free webinars on the topics you tell us matter most. Everything produced on the day — the presentation, the presenter’s notes, usable business tools, and full training packs — is given away to everyone who attends. Nothing is held back, and nothing is sold afterwards.
Who benefits? Anyone managing leisure facilities — single sites or multi-site operations, newcomers or veterans.
Why Leisure Industry Best Practice Stays Hidden
Good operators struggle not because they can’t do the job, but because knowledge sits in silos. The same mistakes repeat across hundreds of facilities because best practice isn’t shared—it’s sold.
We’re changing that.
How It Works
- We run sessions on the topics the industry actually asks for — not what we think you should hear
- Bring in genuine experts and practitioners to lead each one
- Everyone who attends takes away the full pack: the presentation, the notes, the tools, and the training materials produced on the day
- It’s built on everyone sharing — not just us talking. You attend, you contribute, you take something away
This only works if you’re in the room. The resources aren’t published afterwards or left sitting in a download library — they belong to the people who showed up and took part. No fees. No sales pitches. Just peer-to-peer excellence.
The Next Session: AI and Microsoft Copilot for Leisure Professionals - Wednesday 25 June 2026 · 9:30am – 12:30pm · Microsoft Teams · Free
A practical look at how AI tools and Microsoft Copilot can make your day-to-day easier — covering Claude, Gemini, NotebookLM, Perplexity, and Copilot inside Outlook, Teams, PowerPoint, and Excel. Everyone who attends takes away the full session pack, including ready-built Copilot agents for leisure operations.
Sessions already completed
Complete Leisure Industry Best Practice Framework
Over 2000 ready-to-use templates covering every operational area. Not theory—practical tools you can implement today.
You decide what you want us to cover, and my templates will be used as a starting point for the session.
Risk & Safety
- 400+ specific hazard risk assessments
- Incident investigation templates
- Water safety protocols
- Equipment maintenance schedules
Operations
- Opening/closing procedures (pools, gyms, sports halls)
- Shift handover templates
- Cleaning schedules
- Hygiene standards
People Development
- Training programmes beyond basic qualifications
- Leadership development frameworks
- Performance management systems
- Technical skills (pool plant, water chemistry)
Growth & Retention
- Member retention strategies with proven results
- Digital marketing templates
- Corporate partnership development
- Data analytics for decision-making
Learning from the UK’s Best Leisure Operators
What makes our leisure industry best practice different? The calibre of professionals involved. These aren’t consultants selling services—they’re industry leaders giving back through free masterclasses.
Our Expert Contributors:
- Carly Natalizia – Chief Digital Officer, GymShark
- Gill Twell – Health & Safety Excellence
- Dave Candler – Swimming Operations
- Mark Tweedie – Strategic Leadership
- Malcolm McPhail – Operational Leadership
- Stuart Broster – Leadership Development
- Mark Harrison – Fitness Excellence
- Ruth Lynch – Member Retention
- Simon Parish – Sales Excellence
- Andy King – NHS Partnership Development
- Dawn Anne McAneny – Data Analytics
No sponsors. No pitches. No agenda. Just decades of proven leisure industry best practice, shared freely.
Real Impact
Proven Practice, Not Theory
This isn’t one person’s opinion—it’s collective wisdom from the UK’s best operators. Every template and procedure has been tested in real conditions and refined through practical use.
Result? Leisure industry best practice that actually works.
Building a Movement
With 70+ organisations already committed, we’re not just sharing resources—we’re creating change:
- Standardise Excellence – Defining what good looks like across leisure
- Democratise Expertise – World-class guidance for every operator, regardless of budget
- Foster Innovation – A platform where the best ideas evolve
- Build Community – Connecting professionals committed to excellence
- Challenge Complacency – Raising industry standards together
Ready to Access Leisure Industry Best Practice?
