Blog & Insights

Are We Training Managers to Be Nice — When What We Need Is Kind? Is the leisure industry brilliant at

How Many Documents Does It Take to Run a Swimming Pool? Most pool operators I’ve spoken to answer that question

Before You Tell Another Leisure Centre to Get Their House in Order — Is Yours? There’s a particular kind of

Why Your Lifeguards Have Had 60 Training Sessions and Zero Customer Service Training By Craig Campbell | OpsPal | OpsExcellence

Nobody Teaches You This I wrote a guide last year that I never expected to write. Eleven steps. How to

The Number Isn’t the Problem. Not Knowing It Is. I’ve sat in a lot of boardrooms over the last 30

“We Had the Risk Assessments in Place” — The Sentence That Keeps Appearing in Court “We had the risk assessments

There are two types of leisure manager. The first is scared of knowing — because if you never look, you

The Operational Debt That’s Quietly Killing Leisure Trusts Picture a Monday morning. Your senior manager walks in, checks the weekend