Trusted by 50+ UK leisure operators — from university sport departments to local authority leisure trusts.
Leisure Operations and Compliance Software That Gives You Proof, Not Just Records
OpsPal is leisure operations and compliance software used by more than 60 UK leisure operators, from local authority leisure trusts and university sport departments to single-site sports facilities. It replaces paper checklists and spreadsheets with one live system for risk assessments, procedures, daily tasks, training records and problem tracking, so you can see what needs doing, what’s been done and what’s overdue at any site in seconds.
OpsPal is not a booking or membership system. It sits alongside the one you already have and handles the compliance layer those systems leave behind: the pool plant checks, the NOPs and EAPs, the lifeguard qualifications, and the audit trail your Quest assessor or HSE inspector asks for. Unlimited users on a single annual licence. No per-user fees, no paper.
Trusted by 60+ UK leisure operators – from university sport departments to local authority leisure trusts.
What is OpsPal?
OpsPal is a cloud-based leisure operations and compliance platform that replaces paper checklists, spreadsheets and filing cabinets with one live system. It covers risk assessments, procedures (NOPs, SOPs and EAPs), task management, training records and problem management, with real-time dashboards at site and organisation level. OpsPal is built for UK leisure centres, leisure trusts, universities and sports facilities, and is used by more than 50 operators.
Watch the quick video to see how it works.
Risk assessments, procedures, tasks, training and problems in one system
OpsPal’s core features cover the six things a leisure operator has to evidence: risk assessments, operating procedures, daily and periodic tasks, staff training and qualifications, problems and faults, and the dashboards that show whether all of it is actually happening. Each one is described below with what it does, so you can judge the fit before you book a demo.
Risk assessments
OpsPal's risk assessment management shows you which risk assessments are out of date before your assessor does.
Every risk assessment carries a review date and is colour-coded on the dashboard: green when it's current, amber 30 days before the review is due, red once it's overdue.
You can upload your existing Word documents or write in free text, with no fixed format to squeeze your pool plant, gym floor or sports hall assessments into, and no limit on how long a document can be.
Procedures (NOPs, EAPs and SOPs)
OpsPal's digital procedures library holds your Normal Operating Procedures, Emergency Action Plans and standard operating procedures in one version-controlled place, with a record of who has read each one.
Update a procedure and staff get an in-app notification; the change screen shows exactly what moved, so nobody has to re-read a 20-page NOP to find the one paragraph that changed. Videos, images, hyperlinks and related risk assessments can be embedded directly in the procedure.
Task management
OpsPal task management replaces paper checklists with recurring and one-off digital tasks, so you can see what's done, what's overdue and who did it, live.
Set tasks daily, weekly, monthly or at custom intervals for pool tests, plant room rounds, opening and closing checks and fire alarm tests.
Overdue tasks sort themselves to the top of the dashboard, and a missed tasks report shows everything that slipped in any date range you choose.
OpsPal's training matrix shows who's qualified, whose qualifications are expiring and who the assessor will ask about. It tracks NPLQ, first aid, Level 2 and Level 3 gym, group exercise, coaching awards and DBS checks, colour-coded green when current, amber 90 days before expiry and red once expired. Each member of staff sees their own record; site managers see their site or department; senior managers see the picture across the whole organisation from one dashboard.
OpsPal problem management lets any member of staff log a fault or hazard with a photo, assign it to a named person and track it through to resolution — nothing slips through. The assignee gets an immediate email; managers watch progress in the Manage Problem area and on the dashboard. If the assignee sets a completion date and misses it, they get a reminder, the problem moves back to "action required" and it is highlighted for managers.
OpsPal dashboards give senior managers organisation-level patterns across every site and give site managers the detail — who, what, when — in seconds. Colour-coded smart tiles for risk assessment reviews, further actions and procedure reviews turn red if anything is overdue, amber if anything falls due within 30 days and green when everything is current, and each tile expands to the underlying list on a click. Filter by site, department, task type, date range or person.
OpsPal is secure by design: Microsoft Entra single sign-on for Microsoft 365 organisations, multi-factor authentication, UK GDPR compliance, UK and EU data residency, and encryption in transit and at rest. Access is role-based — staff see the departments at their own site, which keeps everyone working from the same information, but never sites they aren't assigned to.
Easy to use
Built for UK Leisure Centres, Universities and Sports Facilities
Easy to Set Up Digital operations software should not require six‑month projects. OpsPal lets you upload or copy and paste existing procedures, risk assessments and checklists so you can go live quickly.
Built for Frontline Teams Staff log in on their preferred device, see the tasks assigned to them, and access the procedures and training linked to each task. It is almost like having all your induction information and site‑specific guidance in one place, available wherever and whenever they need it.
Communication happens through live dashboards, in‑app bell notifications and targeted emails rather than noisy escalation chains. Procedure and risk assessment updates generate in‑app notifications; new problems send an immediate email to the assignee; weekly reminders go to anyone with outstanding tasks or readings; and managers receive overview emails weekly or monthly.
Real-time intelligence organisation, site, team and individual views are available to those who need them, with complete audit logging on all activities. Managers can add problems and quick tasks on the move, capture photos and see digital operations dashboards showing what is happening right now, not last month. Most users complete about six minutes of training and are confident using the system on their first shift.
Users will be guided through 6 minutes of training, and they will be ready to use the system.
StraightforwarThis is straightforwardging in on their preferred device. Users can view the current tasks assigned to them and access any information they need to support them in their job role. It’s almost like having all your induction information available to you wherever and whenever you need it.
Built for leisure centres. Spreading everywhere else for a reason.
OpsPal was built for the specific challenges of running leisure centres, swimming pools, university sport facilities and sports clubs. That’s where we started, and it’s where most of our customers are. But something keeps happening. A university sport department starts using OpsPal. They turn up to meetings more prepared than their peers. Those peers ask what they’re using. Word gets out. Other departments — catering, facilities, estates — start asking if they can use it too. It turns out that when an operations platform genuinely works for a complex, regulated environment like a leisure centre, it works just as well for a university catering outlet or a multi-site charity. We haven’t pushed into those sectors. They’ve found us.”
Multi-Site Franchises Franchise groups use OpsPal for multi-site operations management — maintaining consistent operational standards across multiple locations. Digital operations software ensuring every franchisee follows brand standards, safety requirements, and compliance obligations.
Education & Universities University sport departments discovered OpsPal through their compliance challenges. Other departments followed — catering, estates, facilities. The same operational principles work across a campus as they do across a leisure trust.”
OpsPal Usage
Here is what organisations are already managing through OpsPal’s digital operations platform.
Procedures built into OpsPal
Tasks Built
Sites using OpsPal
Tasks Completed
Risk Assessments & hazards built
Join organisations across the UK who use OpsPal to replace paper‑based facility management, cut the burden of compliance admin and gain live operational intelligence that supports continuous improvement.
Frequently Asked Questions
OpsPal is leisure operations software built specifically for UK leisure centres, universities and sports facilities. Browse our most frequently asked questions below.
How much disruption will OpsPal cause to our day-to-day operations during implementation?
Minimal disruption. OpsPal is designed for a phased rollout over approximately 2 weeks to 2 months. You can continue using our existing systems while we transfer your documents and train your team. Most clients run both systems in parallel for a short period before fully transitioning. Staff training takes just 6 minutes per person, and the system is intuitive enough that most team members are confident using it within their first shift.
Can we trial OpsPal before committing to a full licence?
Yes. We offer demonstrations and can arrange trial periods for organisations considering OpsPal. Contact us to discuss your requirements – we’re happy to show you the system in action and help you assess whether it’s the right fit for your operation. Many clients find that seeing their own procedures loaded into OpsPal during the demo helps them visualise the benefits immediately.
Beyond the licence fee, are there any hidden costs?
No hidden costs. The annual licence fee covers unlimited users, system updates, standard support, and cloud hosting. You won’t pay extra for adding staff, creating additional documents, or increasing usage. The only additional cost would be for extra sites beyond your main facility, which is transparently priced as an add-on. There are no per-user fees, no transaction fees, and no surprise charges.
How quickly can we expect to see return on investment?
Most clients report immediate time savings in three key areas: management oversight (real-time dashboards eliminate time spent chasing updates), staff induction (digital training matrices reduce induction time by 40-60%), and compliance management (automated tracking saves hours of manual record-keeping weekly). A typical leisure centre with 50+ staff members often recovers their annual investment within 3-4 months through operational efficiency gains alone – before factoring in risk reduction and improved compliance.
What support do you provide during and after implementation?
We provide hands-on support throughout your implementation, including document transfer assistance, staff training sessions, and configuration support. Post-launch, you have access to our support team via email and phone. We also provide regular system updates, training resources, and best practice guidance. Many clients appreciate that we understand leisure operations – we speak your language.
Do I need to pay for each user?
No, we want organisations using OpsPal to have all their members of staff on the system across all levels if the business including i.e. cleaners, managers, part-time, full-time, and casual staff. Everyone should be using OpsPal. We believe every member of the organisation is vital to the smooth and successful running of your business. Add as many staff users as you need at no extra cost.
What happens if we don’t have a good internet connection?
OpsPal is a live cloud-based system that requires WiFi or internet connectivity at all times — there is no offline mode. All changes happen in real-time across all sites. In the event of poor or interrupted connection, OpsPal will not update until connectivity is restored. For poolside or plant room areas with weak WiFi, WiFi repeaters solve connectivity challenges effectively.
Will we need any more hardware?
OpsPal can be used on existing hardware, which is an internet-connected device, such as a computer, laptop, smart phone, or tablet. OpsPal is fully mobile responsive, meaning that the screen size will automatically adjust depending upon the device screen being used.
What is the cost?
OpsPal is priced as an annually renewable licence fee based upon an organisation having at least one main site. Additional sites can be added as add-on’s at a reduced additional cost. Please contact us directly for a tailored quote for your organisation.
How quick can we be up and running with OpsPal?
OpsPal is designed for a phased rollout over approximately 2 weeks to 2 months, depending on your organisation’s complexity. Staff training takes just 6 minutes per person, and the system is intuitive enough that most team members are confident using it within their first shift. You can continue using existing systems while we transfer documents and train your team.
Can we transfer existing forms and documents over?
Yes, OpsPal makes it simple to upload or copy and paste from existing forms and documents.
Where will your data be stored?
The data is stored on the AWS (Amazon Web Servers) in London, we use the same servers as Netflix and other big players to ensure that your data is safe at all times.
Can we use different types of media in the procedures app?
Yes, you can use text, images, or video within the Procedures and Tasks apps. We recommend using videos, as more OpsPal users are preferring digital content to quickly and visually relay exactly the information they require to staff, providing consistency of materials, training and standards that can easily be updated if required.