TRUSTED BY 50+ UK LEISURE OPERATORS
Digital Operations & Health & Safety Compliance Software for UK Leisure Centres
OpsPal is cloud-based digital operations and health & safety compliance software for leisure centres, universities and sports facilities moving away from paper checklists and spreadsheets. It brings together digital compliance, training, task management and risk assessments in one live operations dashboard.
The platform replaces paper NOPs (Normal Operating Procedures), EAPs (Emergency Action Plans), staff training records and daily checks with a single digital system. OpsPal helps you stay Quest and ukactive TAS ready, supports RLSS lifeguard standards and makes HSE inspections easier with clear audit trails and version‑controlled documents.
Watch our Quick Overview here
OpsPal consolidates your entire operational ecosystem into one intelligent, cloud‑based platform built for UK leisure and multi‑site facilities. From risk assessments and procedures to real‑time task and problem management, the system provides live visibility and control over the day‑to‑day running of every site.
Created by people who have actually run leisure centres and university facilities, OpsPal reflects the reality of pool plant rooms, busy gyms and sports halls. We understand Quest assessments, ukactive TAS, RLSS requirements and insurance demands because we have lived them, not just researched them. Watch the quick video overview
Core Features
Digital risk assessment library with flexible formats, colour‑coded review dates and staff acknowledgement tracking if updated or not yet read. Review reminders start 30 days before due dates, with full audit trails ready for assessors.
Cloud‑based SOPs, NOPs and EAPs with version control, red/green change highlighting and in‑app notifications when procedures are updated. Staff always see the current version, and multi‑site operators can roll out updates to every location within seconds.
One‑off and recurring tasks with clear green/amber/red/grey status, live dashboards and weekly reminders for anyone with outstanding tasks or readings. Managers can run log reports and missed‑task reports by date range instead of chasing paper checklists.
Eliminate manual spreadsheets. OpsPal's digital operations software tracks staff certifications with three visibility levels (individual, site, and organisation). The training matrix shows qualification status across sites with colour-coded expiry indicators. Training records are linked to staff profiles, enabling managers to see competency when making assignments and ensuring informed decisions about who completes regulated activities.
No problems overlooked or forgotten. Quick issue logging with photo evidence, automated reminders if updates are missed. View all problems across your digital operations platform grouped by status.
Holistic views of your entire operation — organisation level showing patterns across all sites, site level with detailed drill-down (who, what, when) accessible in seconds, and individual level through staff profiles. Digital operations dashboards showing live compliance status, outstanding tasks, and performance metrics. Organisation level focuses on high-level patterns; site level reveals specific detail with just a few clicks.
Single Sign-On (SSO) and Multi-Factor Authentication (MFA) streamline secure access. Staff log in once using Microsoft Entra ID to access all systems—eliminating password fatigue and credential sharing. MFA protects sensitive areas like incident reports and staff records. Insurers and auditors are increasingly expecting it, and OpsPal delivers it as an option, safeguarding your organisation.
Easy to use
OpsPal is incredibly powerful and easy-to-use
Easy to Set Up Digital operations software should not require six‑month projects. OpsPal lets you upload or copy and paste existing procedures, risk assessments and checklists so you can go live quickly. Most teams start with a phased rollout over a few weeks, running OpsPal alongside existing systems before switching fully
Built for Frontline Teams Staff log in on their preferred device, see the tasks and readings assigned to them, and access the procedures and training linked to each task. It is almost like having all your induction information and site‑specific guidance in one place, available wherever and whenever they need it.
Communication Communication happens through live dashboards, in‑app bell notifications and targeted emails rather than noisy escalation chains. Procedure and risk assessment updates generate in‑app notifications; new problems send an immediate email to the assignee; weekly reminders go to anyone with outstanding tasks or readings; and managers receive overview emails weekly or monthly.
Real-Time Intelligence Organisation, site, team and individual views are available to the people who need them, with complete audit logging on all activities. Managers can add problems and quick tasks on the move, capture photos and see digital operations dashboards showing what is happening right now, not last month. Most users complete about six minutes of training and are confident using the system on their first shift.
Users will be guided through 6 minutes of training, and they will be ready to use the system.
Straightforward for users logging in on their preferred device. Users can view the current tasks assigned to them and access any information they need to support them in their job role. It’s almost like having all your induction information available to you wherever and whenever you need it.
Digital Operations Software Trusted By UK Leisure Operators
Leisure trusts, universities and independent operators use OpsPal to manage swimming pools, sports halls, fitness suites and wider estates across single‑site and multi‑site operations. The platform supports pool plant checks, lifeguard qualifications, Quest and ukactive TAS accreditation, and everyday health & safety compliance in one place.
Multi-Site Franchises Franchise groups maintaining consistent operational standards across multiple locations — restaurants, retail, services. Digital operations software ensuring every franchisee follows brand standards, safety requirements, and compliance obligations.
Care Homes & Healthcare Residential care, nursing homes, supported living managing CQC compliance, staff training, medication management, and care standards. Digital operations software for regulated care environments.
Education & Universities Schools, colleges, universities managing site operations, health and safety, maintenance, and compliance beyond their sport facilities. Digital operations management for educational estate management.
Retail & Hospitality Multi-site retail operations, restaurant groups, hotel chains managing food safety, equipment maintenance, staff training, and operational standards. Digital operations software for customer-facing environments.
OpsPal Usage
Here is what organisations are already managing through OpsPal’s digital operations platform.
Procedures built into OpsPal
Tasks Built
Sites using OpsPal
Tasks Completed
Risk Assessments & hazards built
Join organisations across the UK who use OpsPal to replace paper‑based facility management, cut the burden of compliance admin and gain live operational intelligence that supports continuous improvement.
Frequently Asked Questions
OpsPal is digital operations software that is changing the landscape of how businesses operate. Please review some of our FAQs.
How much disruption will OpsPal cause to our day-to-day operations during implementation?
Minimal disruption. OpsPal is designed for a phased rollout over approximately 2 weeks to 2 months. You can continue using our existing systems while we transfer your documents and train your team. Most clients run both systems in parallel for a short period before fully transitioning. Staff training takes just 6 minutes per person, and the system is intuitive enough that most team members are confident using it within their first shift.
Can we trial OpsPal before committing to a full licence?
Yes. We offer demonstrations and can arrange trial periods for organisations considering OpsPal. Contact us to discuss your requirements – we’re happy to show you the system in action and help you assess whether it’s the right fit for your operation. Many clients find that seeing their own procedures loaded into OpsPal during the demo helps them visualise the benefits immediately.
Beyond the licence fee, are there any hidden costs?
No hidden costs. The annual licence fee covers unlimited users, system updates, standard support, and cloud hosting. You won’t pay extra for adding staff, creating additional documents, or increasing usage. The only additional cost would be for extra sites beyond your main facility, which is transparently priced as an add-on. There are no per-user fees, no transaction fees, and no surprise charges.
How quickly can we expect to see return on investment?
Most clients report immediate time savings in three key areas: management oversight (real-time dashboards eliminate time spent chasing updates), staff induction (digital training matrices reduce induction time by 40-60%), and compliance management (automated tracking saves hours of manual record-keeping weekly). A typical leisure centre with 50+ staff members often recovers their annual investment within 3-4 months through operational efficiency gains alone – before factoring in risk reduction and improved compliance.
What support do you provide during and after implementation?
We provide hands-on support throughout your implementation, including document transfer assistance, staff training sessions, and configuration support. Post-launch, you have access to our support team via email and phone. We also provide regular system updates, training resources, and best practice guidance. Many clients appreciate that we understand leisure operations – we speak your language.
Do I need to pay for each user?
No, we want organisations using OpsPal to have all their members of staff on the system across all levels if the business including i.e. cleaners, managers, part-time, full-time, and casual staff. Everyone should be using OpsPal. We believe every member of the organisation is vital to the smooth and successful running of your business. Add as many staff users as you need at no extra cost.
What happens if we don’t have a good internet connection?
OpsPal is a live cloud-based system that requires WiFi or internet connectivity at all times — there is no offline mode. All changes happen in real-time across all sites. In the event of poor or interrupted connection, OpsPal will not update until connectivity is restored. For poolside or plant room areas with weak WiFi, WiFi repeaters solve connectivity challenges effectively.
Will we need any more hardware?
OpsPal can be used on existing hardware, which is an internet-connected device, such as a computer, laptop, smart phone, or tablet. OpsPal is fully mobile responsive, meaning that the screen size will automatically adjust depending upon the device screen being used.
What is the cost?
OpsPal is priced as an annually renewable licence fee based upon an organisation having at least one main site. Additional sites can be added as add-on’s at a reduced additional cost. Please contact us directly for a tailored quote for your organisation.
How quick can we be up and running with OpsPal?
OpsPal is designed for a phased rollout over approximately 2 weeks to 2 months, depending on your organisation’s complexity. Staff training takes just 6 minutes per person, and the system is intuitive enough that most team members are confident using it within their first shift. You can continue using existing systems while we transfer documents and train your team.
Can we transfer existing forms and documents over?
Yes, OpsPal makes it simple to upload or copy and paste from existing forms and documents.
Where will your data be stored?
The data is stored on the AWS (Amazon Web Servers) in London, we use the same servers as Netflix and other big players to ensure that your data is safe at all times.
Can we use different types of media in the procedures app?
Yes, you can use text, images, or video within the Procedures and Tasks apps. We recommend using videos, as more OpsPal users are preferring digital content to quickly and visually relay exactly the information they require to staff, providing consistency of materials, training and standards that can easily be updated if required.