Frequently Asked Questions
Questions we’ve been asked from new customers, existing customers and interested parties.
How much disruption will OpsPal cause to our day-to-day operations during implementation?
Minimal disruption. OpsPal is designed for a phased rollout over 2 weeks. You can continue using existing systems whilst we transfer your documents and train your team. Most clients run both systems in parallel for a short period before fully transitioning. Staff training takes just 6 minutes per person, and the system is intuitive enough that most team members are confident using it within their first shift.
Can we trial OpsPal before committing to a full licence?
Yes. We offer demonstrations and can arrange trial periods for organisations considering OpsPal. Contact us to discuss your requirements – we’re happy to show you the system in action and help you assess whether it’s the right fit for your operation. Many clients find that seeing their own procedures loaded into OpsPal during the demo helps them visualise the benefits immediately.
Beyond the licence fee, are there any hidden costs?
No hidden costs. The annual licence fee covers unlimited users, system updates, standard support, and cloud hosting. You won’t pay extra for adding staff, creating additional documents, or increasing usage. The only additional cost would be for extra sites beyond your main facility, which is transparently priced as an add-on. There are no per-user fees, no transaction fees, and no surprise charges.
How quickly can we expect to see return on investment?
Most clients report immediate time savings in three key areas: management oversight (real-time dashboards eliminate time spent chasing updates), staff induction (digital training matrices reduce induction time by 40-60%), and compliance management (automated tracking saves hours of manual record-keeping weekly). A typical leisure centre with 50+ staff members often recovers their annual investment within 3-4 months through operational efficiency gains alone – before factoring in risk reduction and improved compliance.
Do I need to pay for a user licence for each user?
No, we want organisations that use OpsPal to have all of their staff members on the system across all job-level roles, irrespective of hours worked. We believe that every staff member in the organisation is vital to the smooth and successful operations of your business. There are no limits to the number of consecutive staff users that can access your OpsPal system and no additional costs for extra users.
Where will my OpsPal data be stored?
Your organisation’s data is stored on the AWS (Amazon Web Servers) in London. OpsPal Ltd. uses the same servers as global companies such as Netflix, Airbnb, and General Electric to ensure that your data is safe and secure at all times.
Can we transfer our existing forms and documents into OpsPal?
Yes, your existing forms and documents can be easily copied and pasted into OpsPal if in digital format or created in-app from your paper-based copies.
Do we need to purchase new hardware to use OpsPal?
OpsPal is designed to run on any internet-connected device, and it is a fully mobile-friendly application that can be used on any preferred smart device, including mobile phones, tablets, lap tops, or PC’s. OpsPal is designed to work with you while you are on the move. OpsPal will operate on Windows, Apple and Android devices.
How long does it take to build OpsPal and can I be up and running quickly?
OpsPal can be installed and your configuration team trained within a two-week period.
What types of media can I use to create my procedures and policies in OpsPal?
OpsPal enables users to create their digital documents using text, images, and video. More OpsPal customer’s are using video to create their procedures, as it represents a great way to visually relate lots of information to staff and can be easily re-recorded and updated in the event of changes.
What is the cost?
OpsPal is priced as an annually renewable licence fee for a main site, and then any additional sites (if required) are added at a reduced additional cost. Please contact us directly for a tailored quote designed to exactly meet the needs for your organisation.
What happens if we don’t have a good internet connection?
OpsPal is a live system accessible through an internet connection, where all changes happen in real-time. In the event of a poor or interrupted connection, OpsPal will update when your connection has been restored.
What support do you provide during and after implementation?
We provide hands-on support throughout your implementation, including document transfer assistance, staff training sessions, and configuration support. Post-launch, you have access to our support team via email and phone. We also provide regular system updates, training resources, and best practice guidance. Many clients appreciate that we understand leisure operations – we speak your language.