1. Introduction

Thanks for using OpsPal, please read these Terms and Conditions carefully as this is a legal agreement. By using OpsPal in anyway, you are agreeing to these Terms and Conditions; and our Privacy Policy.

We will start with the basics, including a few definitions that should help you understand this agreement. OpsPal is an operational management support tool offered through the URL opspal.com and supplied by OpsPal Ltd.

We will refer to us as “OpsPal”, “We”,” Us”, “The System”, “Our System”, “The Service”. Once registered, you can be added to a current site or we can create a new site. “Sites” are how OpsPal divides its system into groups, so facilities/areas/buildings have their own working space.

OpsPal is always being developed and improved based on user feedback. While every effort is made to ensure OpsPal is reliable and secure it should not solely be relied on and we recommend you have backup systems in place and regularly check the system is functioning correctly and do not use it to store any sensitive data.

If you do experience any problems, please let us know as soon as possible by emailing us at contact@opspal.com or by raising a support ticket via your registered user account on our Support Desk platform.

Read Terms

Carefully review the Terms and Conditions as they constitute a legal agreement

Register

Complete registration to access OpsPal’s operational management tools

Use System

Access your site workspace for facilities/areas/buildings management

Get Support

Contact via email or support ticket if you experience any issues

2. Eligibility

In order to use OpsPal, you must:

Complete Registration

Finish our registration process to create your account

Accept Terms

Agree to these Terms and Conditions and our Privacy Policy

Provide Information

Provide true, complete, and up-to-date contact information

By using OpsPal, you represent and warrant that you meet all the requirements listed above, and that you will not use OpsPal in a way that violates any laws or regulations. We may refuse service, close user accounts, disable sites, and change eligibility requirements at any time.

3. Changes

We may change these terms and conditions at any time by amending this page. Please check this page from time to time and take notice of any changes made.

Terms Updates

We may modify the Terms and Conditions at our discretion

Regular Checks

Users should periodically review this page for changes; you will be made aware of changes in the knowledge base area in the product

Notice Required

Users are responsible for taking notice of any amendments made

4. User Accounts, Passwords & Sites

You are responsible for keeping your account information confidential. You will immediately notify us of any unauthorised use of your account or sites. We are not responsible for any losses due to stolen or hacked passwords. We do not have access to your current password, and for security reasons, we may only reset your password. As an administrator of a site, you will control who is given access and admin privileges. You will have the right to remove a user at any time. Access to the information in your site remains your sole responsibility. It is your responsibility to ensure the content added to the site meets these terms and conditions, is your own property and is not sensitive data.

Account Security

Keep your account information confidential and notify us immediately of any unauthorised access

Password Management

We cannot access your current password and can only reset it for security purposes

Administrator Control

Site administrators control access privileges and can remove users at any time

Content Responsibility

You are responsible for ensuring all site content meets terms, is your property, and contains no sensitive data

Optional Location of task completion

Where your organisation has enabled location-based task verification, you acknowledge that location data will be collected when you complete tasks. You are responsible for completing tasks in their designated locations and for ensuring the accuracy of location data captured. Deliberately completing tasks in incorrect locations or attempting to manipulate location data may result in account restrictions or termination.

5. License to use the website

Subject to the license, all these intellectual property rights are reserved by OpsPal Ltd. Do not:

No Republishing

re-publish material our system (including re-publication on another system)

No Commercial Use

sell, rent or sub-license material from the system

No Exploitation

re-produce, duplicate, copy or otherwise exploit material on this system for a commercial purpose

No Modification

edit or otherwise modify any material on the website or redistribute material from this website [except for content specifically and expressly made available for redistribution]

6. Acceptable use

You must not use OpsPal in any way that causes or may cause damage to the system or impairment of the availability or accessibility of the system; or in any way which is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity. You must not use this system to copy, store, host, transmit, send, use, publish or distribute any material which consists of computer virus, Trojan horse, worm, keystroke logger, or other malicious computer software. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this system without our express consent. You must not use our system to transmit or send unsolicited commercial communications.

System Protection

Do not damage or impair system availability

Legal Compliance

No unlawful, illegal, or harmful activities

Malware Prevention

No distribution of viruses or malicious software

Data Collection Limits

No unauthorised scraping or data mining

No Spam

No unsolicited commercial communications

Location Data Integrity

Do not attempt to falsify, manipulate, or circumvent location tracking systems where enabled by your organisation

6a. Location Services for Task Completion

Feature Availability OpsPal offers optional location-based task verification that organisations may choose to enable. This feature captures your precise location when completing tasks to ensure work is performed in appropriate locations.

Organisational Control

Only organisation administrators can enable or disable this feature

The feature applies consistently to all users within an organisation where enabled

Individual users cannot opt out if their organisation has enabled this feature

User Responsibilities

Complete tasks only in their designated physical locations

Ensure your device’s location services are functioning accurately

Report any technical issues with location capture immediately

Do not attempt to circumvent or manipulate location data

Data Accuracy

Location data is captured automatically by your device

You are responsible for ensuring your device provides accurate location information

Technical issues affecting location accuracy should be reported to your administrator

Privacy Considerations

Location data is only captured during task completion activities

Location tracking does not occur during general system navigation or use

Your location data is accessible to your organisation’s administrators and designated personnel

7. Technical Support

If you are experiencing any technical issues, please report them to us at contact@opspal.com or by raising a support ticket via your registered user account on our Support Desk platform. We will use reasonable endeavour to respond to all contact queries within a reasonable time frame, but we make no guarantees or warranties of any kind that any contact will be responded to within any particular time frame or that we will be able to satisfactorily answer any such queries. In some cases, we will agree bespoke support which will incur extra cost.

Report Issue

Contact via email or support ticket system

Ticket Processing

We review your support request

Response

We respond within a reasonable timeframe

Resolution

Issue addressed or bespoke support arranged

8. Payments

All services are billed in total upfront, with annually renewable license costs on the 12-month anniversary thereafter. Agreements can be made to pay monthly for an extra cost if this suits your business, but must be agreed upon first, and a system must be set up to automatically transfer the money each month.

Upfront Payment

All services require full payment in advance

Month Renewal

License costs renew annually on the anniversary date

9. Account Cancellation

We require 90 days’ notice in writing prior to your contract end date, should you wish to terminate your OpsPal agreement. Your OpsPal data will be deleted after your contract end date. It is your responsibility to generate PDF export files of your data prior to your contract end date and subsequent site deletion. The deletion process is permanent and irrecoverable.

If you wish to terminate your agreement prior to the full agreed duration of your contract, the following scenarios may apply:

Discounted Contracts

If your contract was based upon a discount rate applied to your annual license fees for the duration of the contract, then the value of the discount awarded for the 12-month period up to the annual anniversary of your contract start date within which you are cancelling would be due to OpsPal Ltd. OpsPal Ltd will not charge for the discount applied to the remaining contract term duration thereafter.

Standard Rate Contracts

If no discount rate was awarded to your contract, then payment would only be due for the 12-month period up to the annual anniversary of your contract start date that your cancellation notice fell within. OpsPal Ltd will not charge for the remaining contract term duration thereafter.

Prepaid Contracts

If you paid upfront for your annual license fees for the full contract duration, then no refund would be offered for the remaining license time.

We will then continue to offer the service until the agreed terms end date.

10. Service limitations and modifications

We will make reasonable efforts to keep OpsPal operational. However, certain technical difficulties or maintenance may, from time to time, result in temporary interruptions. To the extent permissible under applicable law, OpsPal reserves the right, periodically and at any time, to modify or discontinue, temporarily or permanently, functions and features of the service, with or without notice, all without liability to you, except were prohibited by law, for any interruption, modification, or discontinuation of the OpsPal Service or any function or feature thereof. Notwithstanding the foregoing, if you have pre-paid fees for paid licenses that OpsPal permanently discontinues prior to the end of the Pre-Paid Period, OpsPal will refund you the fees for the Pre-Paid Period after such discontinuation. You understand, agree, and accept that OpsPal has no obligation to maintain, support, upgrade, or update the service, or to provide all or any specific content through the service unless otherwise stated in a bespoke agreement. This section will be enforced to the extent permissible by applicable law. OpsPal and/or the owners of any content may, from time to time, remove any such Content without notice to the extent permitted by applicable law.

Service Interruptions

Technical difficulties may cause temporary downtime

Modification Rights

We may modify or discontinue features at any time

Refund Policy

Pre-paid fees refunded if service is permanently discontinued

Data Return

Site data available by PDF export files

11. Limitations of liability

The information and any commentary on the law contained on our system is provided free of charge for information purpose only. No responsibility for its accuracy and correctness, or for any consequences of relying on it, is assumed by any user. The information and commentary do not, and is not intended to, amount to legal advice to any person on a matter. You are strongly advised to obtain specific, legal advice about this system and its suitability for use and not to rely on the information on this system or given by us.

to the extent that our system is provided free-of-charge, for any direct loss.

for any indirect, special, or consequential loss; or

for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

You acknowledge that complex software is never wholly free from defects, errors, and bugs; and subject to the other provisions of this Agreement, the Provider gives no warranty or representation that the services will be wholly free from defects, errors and bugs and that complex software is never entirely free from security vulnerabilities; and subject to the other provisions of this agreement, we give no warranty or representation that the services will be entirely reliable or secure.

You are responsible for making all arrangements necessary for you to have access to our service. We do not commit to ensuring that our system remains available or that the material on the system is kept up-to-date and the way that you use it is suitable for you. These limitations of liability apply even if you have been expressly advised of the potential loss.

User Responsibility

You must arrange your own access and determine suitability

No Warranties

No guarantees of error-free, bug-free, or secure service

No Liability for Losses

Not responsible for direct, indirect, or business losses

Information Purpose Only

Content provided for information, not as legal advice

12. Contact Us

If you have any questions regarding OpsPal or its agreements, please contact us contact@opspal.com.

How to make a complaint

To exercise all relevant rights, queries, or complaints, please, in the first instance, contact us contact@opspal.com.

Contact Support

Reach out via email for any questions about OpsPal services or agreements

Submit Complaints

Send all complaints to our dedicated support email for prompt resolution

Get Resolution

Our team will address your concerns and provide appropriate solutions

Last updated 11th december 2025 by Craig Campbell