Leisure Centre Management Software | Multi-Site Operations & Compliance
Streamline operations across leisure centres, swimming pools, gyms and sports facilities with software that handles the compliance, safety and operational essentials — so your teams can focus on getting people active. OpsPal helps leisure trusts, universities, independent operators and local authority centres manage health and safety, pool operations, equipment maintenance, training records and accreditation requirements across single sites or national estates — without drowning in paperwork. Built by leisure professionals who understand Quest assessments, ukactive TAS, RLSS pool safety and the daily reality of running busy facilities.
Built for leisure operations, not borrowed from other industries
Leisure centres aren’t hotels or gyms-only. You’re managing swimming pools with complex plant operations, sports halls with varied programmes, fitness suites with equipment maintenance schedules, and often cafes, soft play, or specialist facilities. Your operations software needs to understand this complexity, not force you to adapt leisure-specific requirements into generic business tools.
OpsPal was designed from the ground up for leisure centre operations.
You can add pool water testing schedules that comply with the guidance of the Pool Water Treatment Advisory Group (PWTAG). Lifeguard rotation tracking integrated with qualification expiry monitoring. Plant room temperature checks with escalation. Inspection schedules for gym equipment are linked to manufacturer guidance and PUWER requirements via hyperlinks if that is what your staff need. Fire evacuation procedures specific to pools where patrons may be in swimwear. The software understands leisure because it was built by people who’ve worked in leisure.
Your booking system handles the customer-facing side brilliantly — memberships, class bookings, court reservations, direct debits.
OpsPal handles what happens behind the scenes
To keep your facilities safe, compliant and operational. These systems work alongside each other, not in competition. While Legend or Gladstone manage your member journey, OpsPal ensures your pool plant is running correctly, your lifeguards hold current qualifications, your risk assessments are reviewed, and your maintenance doesn’t slip through the cracks.
Multi-site operations gain consistency without losing local flexibility. Standardise your normal operating procedures (NOPs) and emergency action plans (EAPs) across all pools whilst accommodating site-specific variations. Head office sees real-time compliance across the estate. Area managers identify which sites need support. Centre managers access everything their team needs without trawling through head office servers or waiting for email attachments.
Pool operations, aquatics safety and compliance management
Swimming pools are high-risk environments requiring constant vigilance. Pool water testing, plant room monitoring, lifeguard deployment, emergency equipment checks — miss any element and you’re exposed to serious safety or regulatory consequences. OpsPal brings these critical tasks into one system with complete accountability.
Pool water testing
Schedules follow your PWTAG guidance requirements — pH, chlorine, alkalinity, temperature checks at prescribed intervals. Digital recording eliminates illegible paper sheets and creates audit trails showing exactly when tests occurred, which qualified staff member conducted them, and immediate escalation if results fall outside parameters. Historical trending identifies if your plant is drifting or if specific times show recurring issues requiring attention.
Plant room operations
Track temperature monitoring for legionella control (HSE L8 compliance), backwashing schedules, chemical dosing records, and equipment running hours. Automated reminders ensure statutory inspections never get missed — annual pressure system examinations, electrical testing schedules, filtration system servicing. Link these tasks to qualified plant operators so only appropriately trained staff can sign off critical plant operations.
Lifeguard management integrates qualification tracking with daily operations
See at a glance which lifeguards hold current RLSS National Pool Lifeguard Qualification, when renewals are due, and whether they’ve completed continuing professional development hours. Link this to shift patterns so you’re deploying appropriately qualified staff for different pool configurations. Swimming lesson programme compliance tracks teacher qualifications (STA, ASA, Swim England), DBS checks, safeguarding training and insurance requirements.
Emergency equipment daily checks
First aid kits, spinal boards, defibrillators, rescue poles — become digital routines assigned to opening staff with photo evidence capabilities. No more wondering if yesterday’s opening check actually happened or if someone just signed a sheet retrospectively.
Facilities maintenance and equipment management
For gyms, sports halls and changing areas operates on the same platform. Gym equipment servicing schedules, sports hall apparatus inspections under PUWER, cleaning protocols for changing rooms and toilets, HVAC maintenance, fire safety equipment testing — all tracked with automated reminders and contractor certification records. Problem reporting captures maintenance issues, safety concerns or cleanliness problems with photo evidence, ensuring facilities teams resolve issues without lengthy email chains.
Quest, ukactive TAS and industry accreditation support
Quest accreditation
Or ukactive’s Active Standard (TAS), and other industry frameworks aren’t just nice-to-haves — they’re increasingly expected by local authorities, partners and customers who want assurance that leisure facilities meet professional standards. OpsPal provides the operational foundations these assessments examine.
Quest assessors evaluate how effectively you deliver customer service, manage operations and demonstrate community impact. They’ll want evidence of systematic management — documented procedures, staff training records, maintenance schedules, incident management, continuous improvement. OpsPal structures these requirements into your daily operations rather than creating a parallel “assessment mode” activated only when assessors visit.
The Active Standard (TAS), launched by ukactive in 2024, assesses health and safety compliance, professional standards, safeguarding measures and data protection against strict criteria. Facilities achieving TAS demonstrate they take safety, inclusion and compliance seriously — building customer confidence and facility reputation. OpsPal’s architecture aligns with TAS requirements by providing audit trails, qualification tracking, policy version control and incident management that assessors need to verify.
Centralised document libraries
Ensure every site operates from current versions of risk assessments, NOPs, EAPs and operational procedures. When you update a poolside emergency procedure or revise a risk assessment, every centre receives the new version instantly with automated notifications to relevant staff. Assessors can verify everyone’s working from current documentation and that reviews occur on schedule.
Staff qualification and training management
Sits at the heart of both Quest and TAS assessments. Track every certification that keeps your centre legal and operational — RLSS lifeguard qualifications, Swim England teaching certificates, REPs registered exercise professionals, first aid certificates, food hygiene certificates, safeguarding training, fire marshal training. Competency-based task assignment links training to daily operations — only appropriately qualified staff can sign off pool water tests, plant operations, safeguarding concerns or technical maintenance. Quest assessors examining staff competency find systematic evidence rather than manager assurances.
Continuous improvement becomes a trackable reality rather than a vague aspiration.
Problem reporting captures issues, tracks resolution times and identifies recurring themes. Management dashboards show trends across locations, helping you prioritise improvement initiatives. Quest’s “Areas for Improvement” become assigned actions with completion evidence rather than forgotten promises.
Multi-site visibility and performance management for leisure trusts and universities
Operating multiple leisure centres
Creates management challenges that single-site operators never face. How do you know if all sites are meeting the same standards? Which centres need additional support? Where are patterns of recurring problems indicating systematic issues requiring intervention? OpsPal provides the operational intelligence that leisure trusts, universities and multi-site operators need.
Real-time operational dashboards
Give head office and area managers instant visibility of compliance status, outstanding tasks, incident reports and maintenance backlogs across every location. Compare performance metrics between sites identifying both exemplars worth studying and struggling centres requiring support. This isn’t Big Brother surveillance — it’s strategic oversight enabling informed support rather than reactive crisis management.
Location-based permissions ensure staff see information relevant to their role and responsibilities.
Centre managers access everything about their site without information overload from other locations. Area managers see their regional portfolio. Head office operational leads see the complete estate. Finance teams access financial compliance without operational detail. The platform flexes to organisational structures rather than forcing you into rigid hierarchies.
Standardised reporting supports governance requirements
Whether that’s local authority client reporting, trust board papers, university sport committee updates, or shareholder performance reports. Generate compliance summaries showing Quest accreditation status, health and safety performance, training completion rates, incident trends and maintenance spend across portfolios without manual data compilation from spreadsheets.
Safeguarding compliance and DBS management across estates becomes systematic rather than chaotic. Track DBS renewal cycles, record safeguarding training completion against recognised frameworks (NSPCC, Ann Craft Trust), and flag when staff due for renewal need action before they can continue in regulated activities. For organisations serving children and vulnerable adults, this isn’t optional — it’s fundamental protection that OpsPal makes manageable at scale.
Benchmarking capabilities let you compare similar facilities.
Why does one sports centre complete maintenance faster than another with similar resources? What makes certain pools consistently exceed water quality parameters whilst others struggle? How do customer incident rates vary between locations and what explains the differences? These insights drive operational improvement rather than remaining mysterious variations between centres.
Whether you’re a leisure trust managing centres for multiple local authorities, a university sport department coordinating campus facilities, an independent operator growing your portfolio, or a local authority maintaining in-house operations — OpsPal scales with your complexity without requiring enterprise software budgets or six-month implementations.
Book a Call With Our Team
We’re on hand for any questions you may have. Simply book a meeting using our booking system and we will talk you through any questions.