Hospitality & Catering
Enable your staff to consistently provide a wonderful visitor experience. With OpsPal Hospitality Operations Software
Ensure a wonderful visitor experience
Give your staff the resources and know-how they need to regularly provide a 5-star visitor experience. To increase productivity and boost satisfaction, digitise venue checks that include floor, bar and management open/close processes as well as housekeeping and lavatory cleanliness.
Drive improvement across your organisation
- Issue and action management
- Inspections and audits
- Brand standard checks
- Housekeeping checks
- Property damage reporting
- Fire extinguisher checks
Maintain brand consistency throughout.
A decline in a brand’s reputation can have far-reaching effects. Provide brand-standard evaluations and training programs with ease to make sure your staff provides a better, more consistent client experience that entices guests to return. Concentrate on continuous improvement.
Ensure a safe environment
To achieve and uphold the highest standards of quality, customer service, cleanliness, and safety, get complete visibility across all aspects of your business. Enjoy peace of mind knowing that you can promptly attend to any difficulties and continuously put your guests’ health and safety first.
Maintain employee empowerment and engagement
Encourage a culture of collaboration where all individuals, regardless of status, can actively contribute to enhancing quality, safety, and adherence to regulations. Using captivating video messages, make it simple for anybody to report problems, offer feedback, and remain informed.
Training certification
Keep on top of all training required within the business, with advance expiry reminders to ensure you remain compliant.
- Food allergens
- HACCP certification
- Food Safety Level 3
- Mental Health
- Hospitality qualifications
- First Aid
- Fire Marshal
Checks and Governance
The ability to quickly and easily build every check required for the business and allocate it to staff allows them to take action.
- It is quick and simple to set up new checks using copy and paste or replicating paper-based systems digitally.
- Instant visibility of checks allocated to staff teams and individuals
- Ability to add problems and quick tasks while on the go, all gathered in Problem Manager according to their current status
- Full audit logs are instantly reportable.
- Continuous improvement to service levels by learning from missed checks
- We use a traffic light system to show which checks are available, active, and past due.
- Sample business checks that might apply:
Food Safety
Allergens
Food quality inspections
Fire checks
Cleaning
Preventative maintenance
Equipment
Electrical
Due dilligence
