Author name: Craig Campbell

Why Your Lifeguards Have Had 60 Training Sessions and Zero Customer Service Training By Craig Campbell | OpsPal | OpsExcellence […]

Nobody Teaches You This I wrote a guide last year that I never expected to write. Eleven steps. How to

The Number Isn’t the Problem. Not Knowing It Is. I’ve sat in a lot of boardrooms over the last 30

“We Had the Risk Assessments in Place” — The Sentence That Keeps Appearing in Court “We had the risk assessments

There are two types of leisure manager. The first is scared of knowing — because if you never look, you

The Operational Debt That’s Quietly Killing Leisure Trusts Picture a Monday morning. Your senior manager walks in, checks the weekend

Local Government Reorganisation Is Coming. Here’s How to Get Your Leisure Operations Ready. By Craig Campbell | OpsPal There’s a

Your Wage Bill Just Went Up. Your headcount didn’t. Here’s What Breaks First. On the 1st of April, your wage

Compliance Keeps You Open. Excellence Keeps You Busy. A leisure trust CEO told me recently that their biggest operational achievement

Why Frontline Performance Problems Are Usually a Management Problem in Disguise The most common management response to performance challenges in